The opposite problem for some executives is that they can be too close to customers… They get so much feedback from their sales teams that it leads to feature creep — adding features to satisfy every customer. Along the way, any semblance of a coherent user experience is lost. The result: a highly-reactive product development culture in which extra features are continuously bolted on, making the company vulnerable to more pro-active competitors who have a laser-like focus on UX, which can be a potent disruptor in many industries.
This is a very important lesson. You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most brutal facts of your current reality, whatever they might be.
Jim Stockdale, 8-year Vietnam Prisoner of War
IDEO’s Tim Brown describes 5 new classes of designer. Which type are you?
In disputes upon moral or scientific points, ever let your aim be to come at truth, not to conquer your opponent. So you never shall be at a loss in losing the argument, and gaining a new discovery.
“This life therefore, is not righteousness, but growth in righteousness, not health but healing, not being but becoming, not rest but exercise. We are not yet what we shall be, but we are growing toward it: the process is not yet finished but it is going on. This is not the end but it is the road; all does not yet gleam in glory but all is being purified.”
I had a great time Saturday at the SoCal UX Camp. I really enjoyed the sessions had a great time presenting my UX Leadership talk. Thanks very much to David Nguyen and the team for organizing. It was an impressively well-run event. If you couldn’t make it, you can check out my slides below.
The Hard Way: UX Leadership Lessons – Created with Haiku Deck, presentation software that inspires
Most people go through their entire lives without anyone, ever, speaking honest, loving, direct words to the most damaging issues in their lives. Pause for a moment, and count the times this has been done for you. Better, pause and count the times you have offered this to someone you love.
– John Eldredge, Beautiful Outlaw
This is how most of us approach our entire lives—we hide what we can, work on what we feel is redeemable, and despise the rest.
There is a better way.
—John Eldredge, Free to Live
The mountain peak is so seductive, so sexy — it’s where you want to end up, so you focus on what it will take to scale the verticals. But as it turns out, it’s the long walk to the base of the mountain that’s the hardest part. It’s about perseverance more than strength.
Diego Rodriguez, Climbing Mountains and Wells
Research shows that whatever the outcome, whether we succeed or we fail, people with high expectations tend to feel better. At the end of the day, how we feel when we get dumped or win an award depends mostly on how we interpret the event.