Eric Ries has some great thinking that compliments my Jobs-to-be-Done approach to user needs. By framing the problem as a desired change in user behavior rather than a set of features, we give the team room to maneuver to the best, validated solution.
Came across this gem in Dave Gray’s Liminal Thinking. It’s impossible to change our governing beliefs if we don’t recognize what they are, and how reflexively we defend even the toxic ones.
“Most boundaries are convenient fictions. What divides the people who are “on” a team from those who are not? What separates one company department or division from another, or an employee from a customer? Boundaries give life structure, which makes us comfortable. But they can also be shifted, rethought, reframed, and reorganized.”
Excerpt From: Gray, Dave. “Liminal Thinking.”
Paul Gates taught a powerful message at Coast Hills Community Church this weekend. I recommend the whole video, but I particularly liked his advice to get people to tell you their story. It’s so much more powerful than the normal small talk we make with people.
… Most dysfunction falls into familiar patterns — and that’s good news because, once you understand the patterns, it’s easier to come up with a plan to manage them.
The opposite problem for some executives is that they can be too close to customers… They get so much feedback from their sales teams that it leads to feature creep — adding features to satisfy every customer. Along the way, any semblance of a coherent user experience is lost. The result: a highly-reactive product development culture in which extra features are continuously bolted on, making the company vulnerable to more pro-active competitors who have a laser-like focus on UX, which can be a potent disruptor in many industries.
This is a very important lesson. You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most brutal facts of your current reality, whatever they might be.
Jim Stockdale, 8-year Vietnam Prisoner of War
In disputes upon moral or scientific points, ever let your aim be to come at truth, not to conquer your opponent. So you never shall be at a loss in losing the argument, and gaining a new discovery.
The mountain peak is so seductive, so sexy — it’s where you want to end up, so you focus on what it will take to scale the verticals. But as it turns out, it’s the long walk to the base of the mountain that’s the hardest part. It’s about perseverance more than strength.
Diego Rodriguez, Climbing Mountains and Wells
Research shows that whatever the outcome, whether we succeed or we fail, people with high expectations tend to feel better. At the end of the day, how we feel when we get dumped or win an award depends mostly on how we interpret the event.