Jump In

User testing can be a lot like a cold pool on a hot day. You can agonize about getting in – making excuses and putting it off for fear of the bracing cold. But once you get into it, it’s so refreshing.

The Rise of UX Leadership

The Rise of UX Leadership

The opposite problem for some executives is that they can be too close to customers… They get so much feedback from their sales teams that it leads to feature creep — adding features to satisfy every customer. Along the way, any semblance of a coherent user experience is lost. The result: a highly-reactive product development culture in which extra features are continuously bolted on, making the company vulnerable to more pro-active competitors who have a laser-like focus on UX, which can be a potent disruptor in many industries.

IxDA Cincy Presentation

I had a blast presenting my talk UX Leadership Lessons: The Hard Way to IxDA Cincinnati last night at Fusion Alliance. I really appreciate Cris Cravens inviting me to present, and Fusion Alliance for hosting the event and feeding us.

I know some of the points from my presentation went out on Twitter, but here are the slides for easy reference.


IxDA Cincinnati is a good group of people, and I enjoyed meeting everyone. If you have any suggestions for my talk, please leave a comment. And if you know of a group that could benefit from my presentation, please contact me for availability.

3 Ps of Resilience

My Prefrontal Monday is off to a buzzing start thanks to this stunning episode of the HBR Ideacast – Why We’re All in Sales. Daniel Pink, author of To Sell Is Human, talks about how sales has an image problem and reframes sales as a fundamentally human activity.

I particularly benefited from Pink’s discussion of Martin Seligman’s research on resilience and will be reminding myself:

  • It’s not personal
  • It’s not pervasive
  • It’s not permanent

Have a listen and let me know what jumps out at you.