Eric Ries has some great thinking that compliments my Jobs-to-be-Done approach to user needs. By framing the problem as a desired change in user behavior rather than a set of features, we give the team room to maneuver to the best, validated solution.
User testing can be a lot like a cold pool on a hot day. You can agonize about getting in – making excuses and putting it off for fear of the bracing cold. But once you get into it, it’s so refreshing.
The opposite problem for some executives is that they can be too close to customers… They get so much feedback from their sales teams that it leads to feature creep — adding features to satisfy every customer. Along the way, any semblance of a coherent user experience is lost. The result: a highly-reactive product development culture in which extra features are continuously bolted on, making the company vulnerable to more pro-active competitors who have a laser-like focus on UX, which can be a potent disruptor in many industries.
IDEO’s Tim Brown describes 5 new classes of designer. Which type are you?
I had a great time Saturday at the SoCal UX Camp. I really enjoyed the sessions had a great time presenting my UX Leadership talk. Thanks very much to David Nguyen and the team for organizing. It was an impressively well-run event. If you couldn’t make it, you can check out my slides below.
The Hard Way: UX Leadership Lessons – Created with Haiku Deck, presentation software that inspires
Here’s a quick thought experiment to try out at your next design studio: Design a product made to bore, aggravate or offend your customers.
Now compare these anti-designs to your actual offering. How similar are they to each other?
Jeff Gothelf has a great writeup about how to make remote design work (assuming remote work fits with your company culture).
I have always liked radial menus, but found them a bit awkward on mouse-driven systems. I like the way C-Swipe makes good ergonomic sense, allowing the user to activate menus with the device held in one hand. Check out the proposal and let me know what you think.
Just re-read A Brief Rant on the Future of Interaction Design by Bret Victor. It makes my brain ache with longing for a future where we break away from “pictures under glass.”