Efficiency will always tend to overpower effectiveness. Because of this, you’ll never want to have functions focused on effectiveness (sales, marketing, people development, account management, and strategy) reporting to functions focused on efficiency (operations, quality control, administration, and customer service).
Lex Sisney – via organizationalphysics.com
Larry’s recent trip to the Magic Kingdom provides some inspired examples of Experience Design. We put the title debate to bed (hopefully) forever.
— Read on anchor.fm/uxlikeus/episodes/Ending-the-Existential-Crisis-e2jdu8
Eric Ries has some great thinking that compliments my Jobs-to-be-Done approach to user needs. By framing the problem as a desired change in user behavior rather than a set of features, we give the team room to maneuver to the best, validated solution.
User testing can be a lot like a cold pool on a hot day. You can agonize about getting in – making excuses and putting it off for fear of the bracing cold. But once you get into it, it’s so refreshing.
The opposite problem for some executives is that they can be too close to customers… They get so much feedback from their sales teams that it leads to feature creep — adding features to satisfy every customer. Along the way, any semblance of a coherent user experience is lost. The result: a highly-reactive product development culture in which extra features are continuously bolted on, making the company vulnerable to more pro-active competitors who have a laser-like focus on UX, which can be a potent disruptor in many industries.
IDEO’s Tim Brown describes 5 new classes of designer. Which type are you?
I had a great time Saturday at the SoCal UX Camp. I really enjoyed the sessions had a great time presenting my UX Leadership talk. Thanks very much to David Nguyen and the team for organizing. It was an impressively well-run event. If you couldn’t make it, you can check out my slides below.
The Hard Way: UX Leadership Lessons – Created with Haiku Deck, presentation software that inspires
Here’s a quick thought experiment to try out at your next design studio: Design a product made to bore, aggravate or offend your customers.
Now compare these anti-designs to your actual offering. How similar are they to each other?
Jeff Gothelf has a great writeup about how to make remote design work (assuming remote work fits with your company culture).