Tell Me Your Story

By romanbercotLeadership, Personal, Strategy

Paul Gates taught a powerful message at Coast Hills Community Church this weekend. I recommend the whole video, but I particularly liked his advice to get people to tell you their story. It’s so much more powerful than the normal small talk we make with people.

Jump In

By romanbercotUX

User testing can be a lot like a cold pool on a hot day. You can agonize about getting in – making excuses and putting it off for fear of the bracing cold. But once you get into it, it’s so refreshing.

The Failure of the Segway

By romanbercotInnovation, Strategy

Critics jumped on the dorky aspect and the high price, but those weren’t the dooming factors. Early adopters often put up with cost and ridicule for innovations that meet real needs. But no one needs a Segway. Erika Hall, Just Enough Research Thought this was a great point, especially on this, the eve of the … Read More

Decision Dysfunction

By romanbercotLeadership

Decision Dysfunction … Most dysfunction falls into familiar patterns — and that’s good news because, once you understand the patterns, it’s easier to come up with a plan to manage them.

The Rise of UX Leadership

By romanbercotDesign, Leadership, UX

The Rise of UX Leadership The opposite problem for some executives is that they can be too close to customers… They get so much feedback from their sales teams that it leads to feature creep — adding features to satisfy every customer. Along the way, any semblance of a coherent user experience is lost. The … Read More

Facing Reality

By romanbercotLeadership

This is a very important lesson. You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most brutal facts of your current reality, whatever they might be. Jim Stockdale, 8-year Vietnam Prisoner of War