The Rise of UX Leadership

The Rise of UX Leadership

The opposite problem for some executives is that they can be too close to customers… They get so much feedback from their sales teams that it leads to feature creep — adding features to satisfy every customer. Along the way, any semblance of a coherent user experience is lost. The result: a highly-reactive product development culture in which extra features are continuously bolted on, making the company vulnerable to more pro-active competitors who have a laser-like focus on UX, which can be a potent disruptor in many industries.

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Facing Reality

This is a very important lesson. You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most brutal facts of your current reality, whatever they might be.

Jim Stockdale, 8-year Vietnam Prisoner of War

All Is Being Purified

“This life therefore, is not righteousness, but growth in righteousness, not health but healing, not being but becoming, not rest but exercise. We are not yet what we shall be, but we are growing toward it: the process is not yet finished but it is going on. This is not the end but it is the road; all does not yet gleam in glory but all is being purified.”

-Martin Luther

Honest, Loving, Direct Words

Most people go through their entire lives without anyone, ever, speaking honest, loving, direct words to the most damaging issues in their lives. Pause for a moment, and count the times this has been done for you. Better, pause and count the times you have offered this to someone you love.

- John Eldredge, Beautiful Outlaw

User Experience Strategy, Design & Leadership